Refund & Cancellation Policy
Your 5-day right to cancel, session package rules, and how to request a refund from ATG Fitness.
- You have 5 business days after signing to cancel a new contract for any reason (California law).
- Prepaid training sessions never expire — they roll over month to month until you use them all.
- Online coaching, custom programs, and digital content are non-refundable once delivered.
- Cancel a session at least 4 hours ahead; no-shows and late cancels are charged in full.
This summary is a plain-English overview only. The numbered sections below are the terms that actually apply, and they control if anything here seems to conflict.
01 · Who this covers
This policy applies to coaching and training services offered under the All The Glory brand — including semi-private training, online coaching, and transformation packages — provided by ATG Fitness, operating as All The Glory ("we," "us," "our").
Any separate gym facility membership offered through the ATG / All The Glory nonprofit is governed by its own membership agreement, not this policy.
02 · Your 5-day right to cancel
If you sign a services contract with us, California law gives you the right to cancel within 5 business days of signing, for any reason. To cancel, send written notice to info@alltheglory.fitness. We'll refund what you paid, less a cancellation fee that will not exceed $50 or 5% of the contract price — whichever is less.
03 · Relocation, disability & death
As required by California law, you may cancel and receive a pro-rata refund of any unused prepaid fees if:
- You move more than 25 miles from our facility;
- You become physically unable to use the services because of a disability or substantial medical condition (documentation may be required); or
- In the event of death — the contract is voidable by your estate.
04 · Session packages & prepaid training
Prepaid session packages never expire. Any sessions you don't use roll over from month to month and stay on your account until you've used every one you paid for.
Because you never lose a session, prepaid packages are non-refundable once purchased, except where a refund is required under Sections 02 and 03 or by law. Sessions are non-transferable to another person.
05 · Online coaching & digital programs
Online coaching, custom program design, and digital training content are delivered and accessed immediately, and are non-refundable once delivered.
Monthly online coaching renews each month until you cancel. To cancel, give us at least 5 days' notice before your next billing date. We don't issue partial-month refunds.
06 · Transformation packages
Transformation packages are structured, multi-week programs built and scheduled specifically for you.
You may cancel within the first 7 days of your start date for a refund of what you paid, minus the value of any sessions or coaching weeks already completed and any custom materials already delivered to you. After the first 7 days, transformation packages are non-refundable, because your schedule and program are reserved and built around you.
Results are not guaranteed, and refunds are not issued on the basis of results.
07 · Recurring & auto-renewing plans
Recurring plans renew automatically until you cancel. You can cancel any time by email, phone, or in person, effective at the end of your current billing period. We don't refund a billing period that has already started.
08 · Missed sessions & late cancellations
Please cancel or reschedule a session at least 4 hours before it starts. Sessions canceled with less than 4 hours' notice, and no-shows, are charged in full — or deducted from your package as a used session.
09 · How to request a refund or cancel
Reach out any of these ways and include your name and the service you purchased. We respond within 2 business days.
Hesperia, CA 92345
10 · Refund method & timing
Approved refunds are issued to your original payment method through our payment processor (Stripe) and typically appear within 5–10 business days, depending on your bank.